Car rental at
Houston/Royal Sonesta

I would like to commend Armani on a phenomenal customer experience on 10/30/24 , please take the time out to thank her personally for me for her patience and help . She is an outstanding worker. She stayed 30 minutes past her shift and close time to help me with my rental process . Making the check-in process a breeze and even gave me helpful tips that would benefit me to make sure I was situated to get around town without no hassle . If there is a better position and financial gain on her behalf please take inconsideration of putting her as the face & leader of that role . She should be recognized For all the great Customer Service skills that she has provided to me and numerous other customers I witnessed first hand . I hope she gets the raise and job offer to excel to a better position because she has earned it . She is an awesome worker , her personality and her people skills is through the roof . Also she did all this while being pregnant. I hope in the near future she get recognized for all the hard work dedication. Again Please consider her for the next highest position and job offer because she’s greatly deserves it. I think she would make an excellent manager / general manager. Thank you. Have a blessed day. Sincerely, Mr J. Ellis