Great experience and I'd recommend renting from them.
1. The office is clean and really well designed and maintained. That matters to me.
2. The people who work in the office are professional, kind, engaging, and ensure that they honor your reservation down to the car type that you booked. They were great to work with. There's a professionalism that many of the car rental agencies nearby are sorely lacking.
3. The car was in great shape. It was clean, well maintained and easy to drive.
4. I interacted with a few other team members during the rental, and they were all easy to deal with.