1. Who is Sixt Limousine?
Sixt Limousine is a premium Limousine provider that offers Ride Hailing with both standard sedans and luxury limo cars. We are targeting corporate executives, business class frequent travellers and retail passengers looking for premium service levels.
2. How can I use your services?
Sixt Singapore Limousine APP is available in Google Play and App Store.
You can download the App and create your user account by entering your name, contact number and email address. With these easy steps, you can start using our services!
3. How is your fare calculated?
Click here to view the rates. The fare is calculated based on distance and the type of vehicle booked. There is no surge pricing and only peak hour surcharge will apply.
4. Are ERP charges/sentosa fee included in the fares?
ERP charges will be added by the driver when applicable. Sentosa entry fee S$7 will be added if either the pick up or drop off location is within Sentosa Island.
5. What is the vehicle capacity and how do I select the appropriate vehicle type?
We offer a wide range of vehicle types from 5-seater to 13-seater. When selecting the vehicle type, the passenger and luggage capacity will be displayed.
6. How to use promo code or electronic voucher?
7. How do I book a ride from the airport? Where should I wait for my driver?
You can easily select the pick up location from the airport, the arrival terminal and the meeting point.
Meeting point at the airport:
Terminal 1 - Arrival pick B1M Door 13
Terminal 3 - Arrival Pick-up B1 Door 3
If you are arriving at JetQuay/ CIP terminal or VIP terminal, you can also select in the meeting point.
Driver will wait for you at the selected meeting point and free waiting time is 5 mins.
For business sedan / business MPV / premium luxury sedan / combi, free 60 minutes waiting time, free meet & greet services for all Arrival pick ups if you prebook.
8. How do I pay for the ride?
Only credit card payment (VISA/MASTERCARD) is accepted.
9. When do I need to pay the booking? Why do I receive the deduction notification when make a booking?
At the point of making a booking, the booking amount plus an additional $5 on hold will be authorised. The final charges will only be deducted when the booking is completed.
10. What is the cancellation policy? Do I need to pay if I cancel my ride?
Free cancellation can be made before driver is on the way. A S$5 cancellation fee will apply if driver is on the way.
For prebook bookings, free cancellation can be made 30 mins before the PU time. For cancellation within 30 mins of PU time, cancellation fee (S$5) applies. Full charges will apply if the driver is already at pick up.
For Premium Sedan and Combi, you will need to contact us for cancellation.
11. How long will the driver wait for me and how much is charged for extra waiting time?
Free waiting time for all bookings is 5 minutes upon arrival. Additional waiting time will be charged S$5 per 5 minutes.
For example, after the driver arrives, if you board the vehicle at the 6th minute, you will be charge S$5. If you board the vehicle at 11th minute, you will be charge S$10.
12. Can I travel with a child?
Singapore law doesn't allow children below 1.35m to travel without appropriate child seats. Please ensure that you do carry an appropriate child seat with you.
13. Can I travel with my pet?
Traveling with pets is not allowed.
14. Can I change the drop-off location during the ride?
Unfortunately, you are not able to change booking details including destination after it has been booked.
15. Can I add additional stops during the ride? What is the surcharge? How do I add an additional stop during the ride?
You may advice the driver upon boarding the car and the charges will be added when the trip is completed.
An additional stop surcharge of S$5 for first three stops applied, subsequent stops will be charged at S$10 each. Distance travelled will be calculated accordingly and added to the fare.
16. If I alight midway, how much do I need to pay?
You will be charged the full fare even if you alight midway.
17. Can I ask the driver to take another route?
Our rates are calculated based on distance, thus the drivers have the right to go to the destination via the shortest route. However, the driver may choose to take your preferred route at their discretion.
18. Can I change the payment method or add a promo after the ride has started?
Unfortunately no. Once the booking is confirmed, the payment method and promo code are not changeable.
19. How can I identify my ride?
Once a driver is assigned, you will see the driver name, driver's picture, vehicle model and vehicle plate number. Also, you are able to locate the driver in real-time and the estimated arrival time will be shown as well.
When the driver arrives at the pick-up location, you will receive a notification through your App.
20. What should I do if the driver didn't show up?
You can track your driver in the real time once the driver is assigned.
If the driver is not on the way to your location as expected, you can contact the driver directly to confirm. If the driver is not contactable, please proceed to cancel the booking and email us at limo@sixt.com.sg for investigation and request a refund.
21. Why are the driver / vehicle info different with the app?
According to our policy, drivers should always update us with their latest personal and vehicle information.
If you notice the driver or vehicle information does not match with the App, please let us know immediately. We will take action.
22. Why hasn’t my booking been accepted?
The bookings are based on the driver availability, our system will assign the nearest available driver. Due to remote pick up location, peak hours or bad weather conditions, it may lead to fewer available drivers.
23. When/Where can I have the receipt?
The receipt will be sent by email after the booking is completed.
24. Why is the amount paid higher than quoted?
It could be due to the ERP charges, additional stops or additional waiting time charges incurred during the ride.
25. How do I give feedback about my driver?
Your feedback is important to us. After completing your ride, you are able to rate the service and share your feedback.
26. What should I do if I left my personal item in the car?
Please always double check and take all your belongings before leaving.
If your personal item is left in the car, you may report your lost property via the App under the customer service option. In urgent cases, please contact us during operating hours at 6589 8656.
27. How can I get support from Sixt?
Call us on 6589 8656 (available daily from 9 am to 6 pm) or email us at limo@sixt.com.sg.
28. Can I book the driver for hourly use?
We do offer disposal services. After entering the pick-up location, you can easily choose "As Directed" then enter how many hours you need the service for.
The minimum usage period is 3 hours.
29. What can I do if safety is compromised?
Your safety is our priority.
If you require emergency assistance, please immediately contact the police at 999. You may also SMS71999 if not safe to make calls. You may share your ride details using "Share" function.
For medical attention, please call 995
For reporting of unsafe driver behaviour, please email us at limo@sixt.com.sg and we will take necessary action.
30. How can I check my rides history?
There is a clock icon on the top right corner in the App. Press to check your rides history.
31. I was in an accident and there are injured parties